Ashutosh Motors

A TASS (Tata Authorised Service Station) is an authorized service center approved by Tata Motors to provide maintenance, repairs, spare parts, roadside assistance, and customer support for Tata Commercial Vehicles.

Main Functions of a TASS

1. Vehicle Servicing

• Periodic maintenance service (PMS)

• Engine servicing

• Gearbox and clutch repairs

• Suspension and brake repairs

• Steering repairs

• Electrical and AC repairs

2. Diagnostics

• ECU diagnostics using Tata diagnostic tools (INSITE)

• Fault code analysis

• DPF/SCR/DEF system diagnosis

• Engine performance checks

3. Warranty & AMC

• Warranty claim processing

• AMC (Annual Maintenance Contract) repairs

• FMS (Fleet Management Services) support

• Extended warranty support

4. Genuine Spare Parts

• Sale of Tata Genuine Parts

• VOR (Vehicle Off Road) parts ordering

• Inventory management

• Counter sales (OTC)

5. Breakdown Assistance

• 24×7 roadside assistance

• On-site repairs

• Vehicle towing coordination

• Breakdown case handling

6. Accident Repairs

• Accident inspection

• Insurance coordination

• Body and paint work

• Chassis alignment

• Complete restoration

7. Driver & Customer Support

• Customer reception

• Job card creation

• Repair estimates

• Vehicle delivery

• Driver lounge and waiting area

8. Workshop Management

• Floor management

• Technician allocation

• Quality inspection

• Final road testing

• Safety and 5S implementation

9. Sales Support

• DEF (AdBlue) sales

• Lubricant sales

• Battery sales

• Tyre recommendations

• Accessories

10. Digital Operations

• CRM management

• Warranty claim submission

• Job card management

• Vehicle history tracking

• Customer feedback collection

Typical TASS Departments

• General Manager (GM – Service)

• Works Manager

• Floor In-charge / Supervisor

• Service Advisors

• Customer Relationship Officer (CRO)

• Parts Manager / Store Manager

• Accounts & Billing

• Warranty Executive

• Technicians

• Electricians

• Helpers

• Wash & Cleaning Staff

• Security

• Driver Lounge / Reception

Workshop Facilities

• Reception & Customer Lounge

• Service Bays

• Inspection Pit / Lift

• Washing Bay

• Spare Parts Store

• Engine Repair Area

• Electrical Repair Bay

• Accident Repair Yard

• Tyre & Wheel Alignment Area

• DEF Storage Area

• Waste Oil Collection Area

• Compressor Room

• Training Room

• Manager Offices

• Parking Area

• Safety Equipment (PPE, Fire Extinguishers, First Aid, Spill Kits)

Key Performance Indicators (KPIs)

A successful TASS is generally measured on:

• Vehicle throughput

• Labour revenue

• Spare parts revenue

• Customer Satisfaction (CSI)

• First Time Right (FTR)

• Vehicle Off Road (VOR) reduction

• Warranty claim quality

• Breakdown response time

• Technician productivity and efficiency

• Safety and 5S compliance

Since you operate Ashutosh Motors – Tata Authorised Service Station, your objective is to deliver fast, high-quality repairs using genuine Tata parts while ensuring excellent customer satisfaction, safe workshop operations, and profitable service and spare parts business.